Dirty Tricks to Avoid: 5 Ways REPs Trick You Into Deceitful Plans

By: Morgan Harvey

Dirty Tricks to Avoid: 5 Ways REPs Trick You Into Deceitful Plans

Electricity is the fundamental backbone of our daily lives and yet some retail electricity providers are profiting off this essential service by sneaking additional fees into their plans or make them extremely confusing for consumers. They are hoping you’re not paying close enough attention so they can make an extra buck off you.

So, we are calling out those shady business practices and naming five of their favorite tricks you’ll want to avoid.

1. Tiered Rates

If you go to the Power to Choose website to find a new, cheap electricity plan, you’ll notice that providers will show a super low rate for usage at 500 kWh, 1,000 kWh and 2,000 kWh. But guess what, you will only be paying that rate if you use exactly that amount. Tiered plans don’t actually guarantee a particular price per kWh. Instead, they charge customers a flat fee based on which “tier” of energy usage you fall into.

Let’s take a look on how tiered plans are often structured. On Power to Choose they will show these rates:

  • 500 kWh per month: 7.8¢/kWh
  • 1,000 kWh per month: 3.9¢/kWh
  • 2,000 kWh per month: 8.8¢/kWh

But here is how the plan is actually broken down:

  • Tier 1 Block Charge for 1 to 1,000 kWh used: $39
  • Tier 2 Block Charge for Usage between 1,001 – 1500 kWh: $120
  • Tier 3 Block Charge for Usage between 1,1501 – 2000 kWh: $175
  • Each kWh over 1,000 kWh charged at 8.9 ¢/kWh

So if you use exactly 1,000 kWh per month, it’s a pretty good deal — your monthly electricity bill would be $39, giving you the 3.9¢ rate that Power to Choose promised. But if you use just one extra kWh of electricity, your bill shoots up to $120. That’s a 300% increase! Suddenly, your energy costs around 12¢/kWh.

2. Teaser Rates

If you are looking for some of the lowest rates on Power to Choose, you might run into plans that are only for 3 months. These teaser rates are advertised as low rates that you can hop between once the contract is over. But here’s the catch: If you are not on top of when your plan expires, then your REP can automatically roll you on to a new plan. Some might put you on a higher fixed-rate plan for a longer contract term. And other mights switch you to a variable price product whose price will be determined at the sole discrtion of the REP. Either way: Beware.

3. Hidden Fees 

When you look at your electricity bill each month, some of the taxes and fees are clear. But some of them, you’d never find even if you searched with a magnifying glass. Recently, a new report by the energy watchdog group, Texas Ratepayers Organization to Save Energy (ROSE), calls out retail electric providers for their excessively high fees. What kind of fees are retail energy providers charging, exactly?

  • 88% have an insuffient funds fee
  • 55% have a reconnect recovery fee
  • 45% have a disconnection notice fee (Yes, they charge you to send you a note about disconnetincg you.)

And if you have a question about any of these fees, 28% of REPs have an Agent Assist Fee which means they will charge you for calling their customer service. 

All of these little fees are extremely frustrating, because they’re often used to make up for a lower advertised electricity rate that the company used just to get you in the door. Once they get you with a deceptively low rate, they often make sure you’re locked into a contract, and then make a profit by charging you extras that weren’t in the upfront.

4. Free Nights and Weekends

Free nights and weekends seems like a great thing, right? Wrong. While the prospect of getting your eletricity for free is enticing, it’s just another gimmick to make you pay a higher rate for electricity all other times. 

In fact, the average rate for non-night and weekend times is often over 20¢/kWh! Nights and weekends only account for 30% to 40% of the usage. Which means you are being up charged to 20¢/kWh 60% to 70% of the time.

5. Early Termination Fees

And probably the worst offender of all: early termination fees. A lot of energy companies are basically catfishing, luring new customers into multi-year contracts by promising low monthly bills, then tacking on hidden fees that cause electricity rates to skyrocket. If you ever get tired of their shady practices and bad customer service, you will have to pay them to get out of a contract. In fact, 78% of REPs have an early termination fee. Most are around $150, but some are in excess of $300. 

You should be with a provider because of the good customer service and low rates, not because you are forced to be with one.

A Gimmick-Free Plan

The more people know, the less likely they are to accept being taken advantage of by these REPs. Which is why when we created Griddy we created a company that is all about transparency. There’s no tiered plans or teaser rates – just access to wholesale electricity for a monthly membership of $9.99.

It’s the way electricity plans should be –  you’re paying the actual cost of getting the electricity to your home, and not a cent more.

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