FAQs

Popular Questions

How does Griddy work?

Griddy connects you directly to the real-time price of electricity, allowing you to buy at the same price as retail electric providers. Griddy is designed to be the simplest and most transparent electric service in the industry. Griddy members pay only $9.99 per month to receive access to the actual cost of electricity generation with no added fees or mark-up.

Here’s how it works:

  1. Sign up with Griddy in less than 90 seconds and start saving up to 47% on electricity.
  2. Download our easy-to-use mobile app and get immediate visibility into your electricity usage:
    • See the current real-time electric rate.
    • Know how much electricity you have used as soon as 24 hours after you’ve used it, and see exactly what it cost you every day, down to the hour.
    • See price forecasts and enjoy the peace of mind of knowing exactly what you are on track to spend at any time of the month.
  3. Take advantage of Griddy Alerts and save even more. Because our members purchase straight from the generation source, they get the added benefit of knowing in advance when the price of electricity will be at its highest and lowest. Griddy members also get access to zero cost and negative price periods. That means there are times when our members are paid for the electricity they use.

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How does Griddy help me save money and electricity?

Oh, let us count the ways! First of all, you save simply by going Griddy—our members save up to 47% on electricity when compared to other plans just by getting access to real-time prices. But if you want to save even more with Griddy, you can. We have these nifty things called Griddy Alerts that automatically alert you when prices are really high, really low, free, or even negative.

Our app also provides an hour by hour forecast of what prices will be for that day and the next day. Once we tell you the price of electricity, you can use the information as you choose. And whether you use Griddy Alerts or not, you will still save big just by being a Griddy member. For even more tips on saving money and electricity, check out our blog.

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Are price spikes a major cost risk to me?

Simply put, no. Even when it is hottest in the summer and coldest in the winter, the real-time price is still cheaper than most fixed-rate plans. And, while you might experience some price spikes, you will also get to take advantage of free, and even negative, prices at a much greater frequency. But don’t take our word for it—here are the stats:

  • In 2016, there were 555 instances (139 hours) when prices were negative (less than $0/kwh).
  • In contrast, there were only 15 instances (totaling less than 4 hours) when prices exceeded $1/kWh, which is about a $15 increase for the entire year.
  • For every hour that prices were greater than $1/kWh, there were 37 hours when prices were negative.

Additionally, as more and more wind and solar energy comes onto the grid, the number of hours with extremely low prices will continue to grow significantly, offsetting those price spike fears even more. Between 2013 and 2016, the number of hours when prices were below 1¢/kWh doubled each year due to the growth in renewable energy.

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How do you price your service?

We charge you the real-time price of electricity, which changes every 5 minutes and is billed every 15 minutes. That means that we’re giving our members access to the same rates that all retail electric providers pay. Since there are unavoidable taxes and fees, along with the cost of delivering electricity to your home, you’ll pay those as well, but at their actual costs—never marked up. Simply put, you pay the same prices as any retail electric provider or utility.

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Will the real-time price of electricity always be the lowest advertised rate?

No. There will always be an energy provider that is willing to lose money to get you to sign up—only to raise your price after they have you. The market is full of misleading energy plans that provide reduced rates for very narrow electricity consumption amounts that virtually no one can achieve. While we can’t always guarantee you the lowest price, we can guarantee that you will always pay the same price that retail electric providers pay—and when you look at the stats, real-time rates are significantly cheaper over time.

Most members that trial Griddy for a period of six months or longer have found that our no-markup real-time pricing, combined with our low membership, is a much greater value than traditional and “loss-leader” plans.

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Getting Started Questions

How do I enroll with Griddy?

You can enroll by registering online or by downloading our iOS or Android app. Enrollment takes less than 90 seconds to complete. There are no credit requirements or security deposits required; however, because we are a pay-as-you-go service you will be charged an initial balance amount of $49 when you sign up.

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Do I have to enter a long-term contract?

No. We are so certain that you will love the Griddy service that we guarantee your satisfaction. There is no long-term commitment, and if you are not 100% satisfied with our service, you can switch to another provider for free.

Griddy does not put up roadblocks if you want to leave to take advantage of a short-term offer, because we know you will come back once you recognize that those deceptive deals don’t last. Our goal is to keep you satisfied the old fashioned way—through value and service.

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Will Griddy pay my switching fee?

Unfortunately, this is not possible due to our incredibly low monthly membership price. However, most Griddy members determined that they could actually save more by switching to Griddy immediately rather than waiting to switch once their long-term contract ended. Sign up today and we will help calculate your savings.

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Can I set up future enrollment with Griddy?

Yes. During the enrollment process, you will have the option to enroll now or pick a future date to coincide with a move or the end of a contract.

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Are there any other initial or one-time fees?

None! Zippo! Zilch! Just your real-time electricity and delivery costs along with your Griddy membership and unavoidable taxes. You will, however, need to prepay $49 to set up your account for pay-as-you-go billing.

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What is the initial $49 for in the enrollment process?

This is the minimum account balance needed to set up your account. With Griddy’s pay-as-you-go billing, you pay for your electricity in advance and then are debited daily based on your consumption. There are no deposits or minimum credit scores required to establish your account.

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Do I need to pick a plan?

No. Griddy gives you direct access to the real-time price of electricity. Instead of paying an inflated rate from your electric provider, you can now pay the same price on electricity as they do. There are no confusing price plans and no hidden fees—you simply pay one, transparent membership cost of $9.99 per month to get access to the real-time price of electricity. Watch this short video to learn more about the real-time electricity model.

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How does Griddy bill?

Griddy only provides pay-as-you-go billing, which eliminates all of the costs associated with billing and collections in order to keep the price of membership as low as possible. With pay-as-you-go billing, everyone has access to the Griddy platform. There are no credit checks, no credit scoring, and no deposits required. Anyone can enroll in less than 90 seconds.

Pay-as-you-go works like a toll road pass (EZ Tag, TX Tag, etc.). You establish an account balance of $49, and this balance is debited daily based on your consumption. When you reach the minimum amount of $25, your account is automatically recharged using your card on file. After you establish your initial account balance, you can customize your recharge amount (up to $500) to better reflect your monthly electricity use or budgetary needs.

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Do I pay for credit or debit card processing?

Yes. For each credit or debit card transaction, Griddy must pay a processing fee to your credit or debit card provider. This is typically equal to no more than 2.9% + 30¢ per payment. These are passed through to you without markup, and even with this charge, Griddy still remains one of the lowest priced electric providers in the market.

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If I’m designated as a Critical Care Residential Customer or Chronic Condition Residential Customer, can I sign up for Griddy?

Unfortunately, no. To ensure uninterrupted energy service, Texas does not allow Critical Care Customers or Chronic Condition Residential Customers to enroll in a pay-as-you-go service.

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